I have been with The Co-operative bank for a long time and have no plans to switch despite the problems which arose during the tenure of disgraced former chairman Paul Flowers aka the crystal Methodist. I use the online banking system and one day (a long time ago) when I went to log in I was prompted to download and install some security software called Rapport from a company called Trusteer. Being naturally wary of such things I did a search and immediately discovered that people were having problems with it, so I declined. In fact the only options were to “Download” or “Remind me later” so I clicked the latter and proceeded as usual. I find the reminders mildly annoying but as long as they don’t make use of Rapport compulsory it is not a big deal.